Services

Customer Experience Centres

Hybrid Interfaces meets Pioneering Activations

Whether hybrid interfaces, pioneering activations or gamified learning, we embrace technology to craft the coolest experience centres and innovation journeys for B2B and B2C markets.

Experience Centres are where brand purpose becomes physical; a permanent space to tell your story, host clients, and create ongoing engagement. 2Heads designs and delivers cutting-edge brand environments like customer innovation hubs, product demonstration centres, and technology showrooms.

Fusing interactive storytelling, immersive design, and real-time data engagement, we build experiential spaces that deepen relationships and drive business growth.

Backed by strategic insight and powered by the latest in experiential tech, from motion graphics to interactive installations, we craft world-class centres that invite exploration, conversation, and inspiration.

Spatial Experience Strategy

We collaborate with clients to define the strategic role their space should play, from customer innovation hub to B2B storytelling destination. Every touchpoint is mapped to deliver insight, surprise, and connection.

Interactive Content & Technology

Our content team produces immersive media and digital interfaces that help brands demonstrate complex stories, ideas, and products. Through AR/VR, sensor tech, and responsive installations, we create spaces that react and adapt to guests.

Architectural Design & Build

Using a blend of 3D modeling, CAD drawings, and interactive prototyping, we design and build centres that are functional, future-proof, and visually stunning. Our global network ensures fabrication and installation meet premium standards anywhere in the world.

Strategic Planning

Aligning Objectives

We kick off with in-depth interviews, competitor analysis, and brand immersion to define the purpose of the space. Together, we explore audience expectations and outline content pillars. This strategy becomes the foundation for design and tech integration.

Experience Design & Journey Mapping

We create wireframes, storyboards, and flowcharts that visualise every visitor journey. From welcome moments to immersive rooms and closing calls to action, every section is tailored for emotional impact. Accessibility, pacing, and flexibility are all carefully considered.

Content Creation & Media Production

We write, storyboard, and produce content including explainer films, product animations, and touchscreen narratives. Our motion and film teams deliver content designed specifically for the centre’s layout and visitor needs. Every asset is tested in prototype environments before launch.

Technology Infrastructure & Build Execution

We design the infrastructure that powers the experience — screens, servers, lighting, motion sensors, and control systems. Our team coordinates fabrication, AV integration, and tech testing with detailed oversight. We ensure that every inch of the space supports your goals and feels effortlessly seamless.

Launch, Training & Ongoing Support

Once open, we deliver staff training, live testing, and performance dashboards. We monitor analytics and engagement to ensure continuous improvement. From content refresh cycles to software updates, we remain your long-term experience partner.